Privacy policy

Last updated: November 2025

1. Purpose of this notice

At Buan Press, we take your privacy seriously. We collect only the information we need to process your order, keep in touch about our books, and improve your experience on our website. We handle your data with the same care and attention we bring to the books we make.

This policy explains when and why we collect personal information, how we use it, and the limited circumstances under which we may share it. Our practices follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website (buan.co.uk), you agree to this policy. We may update it occasionally to reflect changes in how we work or in the law, so please check this page from time to time.

 

2. Who we are

Buan Press Limited (Buan Press) is a private company registered in England with company number 16284166. Our registered office is: 3a Market Place, Woodstock, England, OX20 1SY. We publish and sell books that explore place, memory and connection.

For any questions about this policy or how we handle your data, please contact:
📧 hello@buan.co.uk

Buan Press is the data controller for all personal data collected through this website.

 

3. Information we collect

We collect information from you when you:

• place an order for a book or other product;
  
• subscribe to our newsletter;
  
• contact us by email or phone;
  
• browse our website.
  

The types of personal information we collect may include:

• your name, billing and delivery address, email address and phone number;
  
• your payment details (handled securely by Shopify or your chosen payment provider);
  
• your order history and communication preferences;
  
• information collected automatically through cookies, such as your browser type or time spent on the site.
  

We do not knowingly collect personal data from anyone under 16 years of age.

 

4. How we use your information

We use your personal data to:

• process and deliver your order;
  
• communicate with you about your purchase;
  
• respond to your enquiries or requests;
  
• send newsletters or updates if you’ve opted in;
  
• improve our website and customer experience;
  
• comply with legal or tax obligations.
  

We will only contact you for marketing purposes if you’ve given explicit consent. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

5. Sharing your information

We only share your information when it’s necessary to provide our service. This may include:

• Shopify, which hosts our online store and processes your orders securely;
  
• Payment providers, such as Stripe or PayPal, to process transactions;
  
• Delivery partners, to send your books to you;
  
• Email service providers, if you’ve subscribed to our newsletter.
  

We do not sell or share your information with advertisers or third-party marketers.

6. Cookies

Like most websites, we use cookies to help our site run smoothly and understand how visitors use it. Cookies are small text files stored on your device. Some are necessary for the site to function; others help us improve performance or personalise your experience.

You can disable cookies in your browser settings, though parts of the site may not work as intended if you do.

7. How we store and protect your information

Your personal information is stored securely through Shopify’s protected systems.
We take appropriate measures to prevent unauthorised access, disclosure or misuse of your data.

We only keep your information for as long as necessary to:

• fulfil your order;
  
• comply with legal obligations;
  
• resolve disputes or support customer service.
  

After this period, your data will be deleted or anonymised.

8. Your rights

Under data protection law, you have the right to:

• request a copy of the personal data we hold about you;
  
• correct any inaccurate or incomplete data;
  
• request deletion of your data (the “right to be forgotten”);
  
• withdraw consent for marketing communications;
  
• object to certain types of processing;
  
• lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.
  

You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

9. International data transfers

Our store is hosted by Shopify, which may process data outside the UK or EEA. Shopify ensures that any international transfers comply with GDPR using approved safeguards, such as Standard Contractual Clauses.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected on this page with an updated date at the top.

11. Contact us

If you have any questions, concerns, or requests regarding your personal data, please contact us at: 📧 hello@buan.co.uk